Frequently Asked Questions
What is Smartivity?
Smartivity is a new age startup working to promote learning by doing and exploring. We believe children are naturally curious and love to play. We combine the two with products that offer a do-it-yourself approach. Children make their own activities which offer a real sense of accomplishment and they learn in the process. All Smartivity products come with booklets and instructions which are easy for children to follow while they explore the product
What is the core idea of Smartivity?
We believe by making learning fun a child will develop his own curiosity. Children love to experiment and understand the world works. All that needs to be done is to provide an outlet for their creativity and curiosity - this is where we come in. By offering products that are not overtly scientific, dry or dull we give children fun creative activities where they learn-by-doing
What products does Smartivity sell?
Smartivity currently offers a range of do it yourself projects aimed at 6 years old and above. These are the physical learn by doing projects. Smartivity is constantly growing so keep an eye out for new projects such as Smartivity Junior and Smartivity Edge where your coloring books come to life!
What if an item is out of stock?
We apologize if the product you want is out of stock; we know how frustrating that can be! Rest assured we are constantly working to replenish our stock and that product should be back soon!
How are the products packaged?
All Smartivity products are hand crafted and hand packaged. We use extremely kid friendly safe to use materials for everything. Smartivity products are shrink wrapped for complete protection and to ensure no one has tampered with your box.
Do you offer coupon codes and discounts?
Yes we do! Keep an eye out for Smartivity stalls in the malls around you and make sure to follow us on social media for exclusive deals and discounts!
Do you offer wholesale?
We do offer products on a wholesale basis. Write to us at firstname.lastname@example.org or contact us at +91-8130949966 to know more.
How can I host a giveaway featuring Smartivity?
Doing giveaways with Smartivity is easy; write to us at email@example.com or contact us at +91-8130949966.
How do I get in touch with Smartivity customer services?
In case you are not satisfied with any Smartivity product, Write to us at firstname.lastname@example.org or contact us at +91-8130949966.
Does Smartivity offer a warranty for my product?
Smartivity offers warranty on a per products basis. Check the page for your product for more information.
Can I purchase replacement parts for my products?
Smartivity does not offer replacement parts currently, but we know the feeling when one part ruins the project. Write to us at email@example.com or contact us at +91-8130949966.
Are Smartivity products safe for my kids?
Smartivity products are made for children, and their safety is our topmost priority. All our products are completely safe for use by children.
Where can I buy Smartivity products outside India?
Smartivity does not currently sell products outside India. However for wholesale orders, write to us at firstname.lastname@example.org or contact us at +91-8130949966 to know more.
I love your products but I'm not finding exactly what I want. Will you work with me?
Absolutely! Drop an email at email@example.com and we’ll get back to you.
I have an idea for a new product that I think your company may be interested in.
We love new ideas! Drop an email at firstname.lastname@example.org and we’ll get back to you.
For what ages is Smartivity appropriate?
Our main objective is to bring parents and their kids together to share quality time. Towards that goal Smartivity offers products for all age ranges of kids. From three year olds to twelve year olds everyone can find their spot at Smartivity.
Where does Smartivity ship? Is shipping free?
Currently, Smartivity ships all over India. Shipping is not charged extra. If you happen to be located outside India, then please contact us.
How long will it take for my box to reach me?
Once you have placed your order, it takes us 1-2 days to dispatch your box from our warehouse. We then send you a mail so that you can track where it has reached and how much longer it will take. It takes 1-3 days for the box to ship to most places in India.
Do you offer cash on delivery?
We do not offer cash on delivery yet.
What payment methods do you accept?
We accept all valid credit cards, debit cards and net banking.
What is your cancellation policy?
In general, you can only cancel an order if it has not been shipped. Contact us as soon as possible to cancel an order.
The box that I received seems to be missing a few components. What should I do?
Please contact us so that we can send you the missing components as soon as possible.
The box that I received is visibly damaged from the outside, what should I do?
Do not accept the shipment, and contact us as soon as possible.