FAQ – Smartivity: India's Global STEAM Toys Brand

Shipping & Delivery

Do you offer cash on delivery?

Yes, we offer Cash On Delivery. There is NO order value limit on Cash On Delivery orders.

How long will it take for my box to reach me?

We dispatch your order within 24 hours of your placing the order. You will receive an order confirmation message as soon as you place the order. We will send you a mail with a tracking code for your shipment within 24 hours. You can track your order with this code on our logistics partners’ website. It typically takes 3-7 days for the order to reach you depending on your city.

Where does Smartivity ship? Is shipping free?

Currently, Smartivity ships all over India. Shipping is not charged extra. If you happen to be located outside India, then please contact us.

Cancellation

What is your cancellation policy?

In general, you can only cancel an order if it has not been shipped. Contact us as soon as possible to cancel an order.

Payments

What payment methods do you accept?

We accept Cash On Delivery orders, as well as all valid credit cards, debit cards and net-banking payments.

Returns & Warranties

The box that I received is visibly damaged from the outside, what should I do?

Do not accept the shipment, and contact us as soon as possible.

The box that I received seems to be missing a few components. What should I do?

We provide LIFETIME FREE PART PROVISION service. All you have to do is REGISTER your product and fill in the PART REQUEST form (link) with the details. We want to ensure that your child has the best Smartivity experience. So, if at any point of time, a part is missing or is lost or broken, just submit in the Part Request Form

Can I purchase replacement parts for my products?

Does Smartivity offer a warranty for my product?

Smartivity offers warranty on a per products basis. Check the page for your product for more information.

Distributors & Dealers

Do you offer wholesale?

We do offer products on a wholesale basis. Write to us at info@smartivity.in or contact us at +91-8130949966 to know more.

Marketing Partnerships

How can I host a giveaway featuring Smartivity?

Doing giveaways with Smartivity is easy; write to us at info@smartivity.in or contact us at +91-8130949966.

Bulk Orders / Gifting

Do you offer wholesale?

We do offer products on a wholesale basis. Write to us at info@smartivity.in or contact us at +91-8130949966 to know more.

International Inquiries

Where can I buy Smartivity products outside India?

While we cannot ship internationally through our website, Smartivity toys are available locally in over 30 countries, including USA, Canada, the United Kingdom, European Union States, South East Asian countries, Middle East countries and Australia among others. Please contact us through mail on info@smartivity.in and we will connect you to our partner in your country.

Subscription Service

What is Smartivity?

Smartivity is India's Global STEAM Educational Construction toys brand. All Smartivity STEAM Educational Construction toys are designed by us in-house, patented and Made In India. Read more

What is Smartivity Subscription Box service?

Launched in response to demand from parents, Smartivity Subscription Box Service is an exclusive product offering from Smartivity. Smartivity Subscription Box service offers you the convenience of placing the order just once, and receive multiple toys on a monthly basis. Our intention is to help you save time and money, while your children are assured door-step delivery of constructive engagement, month on month. Read more

Are Smartivity toys Made In India?

Yes. We are extremely proud of our Indian roots. Read more

Are Smartivity toys eco-friendly?

Yes. We use high-quality, re-engineered wood as the primary material for our construction toys. Read more

Are Smartivity toys safe for my child?

Your child's safety is our first and foremost priority. We want your child to have the best and the most safest play experience, at par with any country that values its young minds Read more

Can I cancel my subscription at any time?

We believe that you will never feel the need to do so. However, if at all you feel that you need to cancel your subscription, you can. Read more

Is Cash-On-Delivery option available on subscription?

Smartivity Subscription Box Service involves a monthly delivery of boxes to you. Read more

About Smartivity

What is Smartivity

Smartivity is a new age startup working to promote learning by doing and exploring. We believe children are naturally curious and love to play. We combine the two with products that offer a do-it-yourself approach. Children make their own activities which offer a real sense of accomplishment and they learn in the process. All Smartivity products come with booklets and instructions which are easy for children to follow while they explore the product

What is the core idea of Smartivity?

We believe by making learning fun a child will develop his own curiosity. Children love to experiment and understand the world works. All that needs to be done is to provide an outlet for their creativity and curiosity - this is where we come in. By offering products that are not overtly scientific, dry or dull we give children fun creative activities where they learn-by-doing

What products does Smartivity sell?

Smartivity currently offers a range of do it yourself projects aimed at 6 years old and above. These are the physical learn by doing projects. Smartivity is constantly growing so keep an eye out for new projects such as Smartivity Junior and Smartivity Edge where your coloring books come to life!

For what ages is Smartivity appropriate?

Our main objective is to bring parents and their kids together to share quality time. Towards that goal Smartivity offers products for all age ranges of kids. From three year olds to twelve year olds everyone can find their spot at Smartivity.

Are Smartivity products safe for my kids?

Smartivity products are made for children, and their safety is our topmost priority. All our products are completely safe for use by children.

Do you offer coupon codes and discounts?

Yes we do! Keep an eye out for Smartivity stalls in the malls around you and make sure to follow us on social media for exclusive deals and discounts!

How are the products packaged?

All Smartivity products are hand crafted and hand packaged. We use extremely kid friendly safe to use materials for everything. Smartivity products are shrink wrapped for complete protection and to ensure no one has tampered with your box.

Work With Us

I have an idea for a new product that I think your company may be interested in.

We love new ideas! Drop an email at info@smartivity.in and we’ll get back to you.

I love your products but I'm not finding exactly what I want. Will you work with me?

Absolutely! Drop an email at info@smartivity.in and we’ll get back to you.

Share Feedback

How do I get in touch with Smartivity customer service?

In case you are not satisfied with any Smartivity product, Write to us at info@smartivity.in or contact us at +91-8130949966.